Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 Countries and Islands world wide. Nothing means more to us than bringing our customers value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our Warehouses shall be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS, Packages shipped from our EU warehouse are shipped via mail or Courier.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Max Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
7-25 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. On some packages and depending how they are shipped, there may be no tracking available.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unopened and unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of huberly.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***l –
Very happy with my purchase
E***N –
Color/quality/comfort/knitwear are impeccable) I recommend
M***a –
Good product. I liked it. Highly recommended. Thank you
K***s –
Just what I expected from all the reviews. The material is thin and stretchy but I love it
L***o –
Beautiful! Size exactly as I expected
N***z –
Thin, pleasant to the body. Color and size are the same. Quality is excellent
O***v –
Chic. very pleasant. For body.
J***a –
Excellent jacket with a hood of good quality, pleasant to the body. On the European size m sits freely, but not great, and not small. Product and store recommend.
O***a –
Pleasant to the body thin cotton jumper, color as in the store’s photo, the size corresponds to the seller’s grid
I***v –
Is very good
O***s –
Cotton. The color is nice. At 46 XXL is not tight, but not too overweight. Everything is fine
A***a –
Superb color, very beautiful and very good cut, nice on the skin. I recommend another in black today
N***i –
perfect
1***r –
Good quality sweater. On height 164, weight 59 kg. Size L is excellent. Sleeves are a little short, but it’s not scary.
M***a –
Sweater in size, quality is good
S***a –
Sweater cotton, soft, very pleasant. 2xl-48 size.
Customer –
Smaller then I thought
A***n –
That’s a good one.
G***a –
On the size m size XL sits like on the model
L***d –
Already ordered so I knew the quality I recommend I did not contact the store
Customer –
Great hoodie, I like it’s cotton which is hard to find these days. Thank you
Customer –
Nice pastel bronze pink colour. I like the raw edges and the cotton is very soft.
I***A –
Excellent sweater, cotton. Buy a second, different color.
L***a –
Very comfortable soft sweater, not scratchy, although there is my sweater of wool and he scratchy, it is even not sweater, I would say cardigan. It looks stylish, carefully sewed, hope coil on it will not appear after the first washes
M***a –
Great blouse. Delivery fast, track tracked.
R***r –
I liked the blouse, it is pleasant to the body, the color corresponds to the photo, it was possible to size 72, about 96 to order the size m, but so good, loose. There was no smell
Customer –
The product is great, I loved the top it is a very thin fabric, it exceeded my expectations, I am tall and a little overweight, it was great on the body. I am very satisfied, and I will order another one in another color.
L***a –
Ordered for 46 size XXL. It turned out just right. sleeves just right.