Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS, Packages shipped from our EU or Russia warehouse are shipped via mail or Courier.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of huberly.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***r –
Excellent Product
A***v –
All OK
N***v –
So that it was like in the photo first it is necessary to polish on a rubbed machine there is no such effect
I***r –
It came quickly
M***v –
Excellent product, my car its sparkling)))
D***n –
Amazing Product. Excellent Results. Just follow the instruction. Spray on area, rub with a sponge or cloth, wait 3-5 minutes and wipe of with a fresh microfiber cloth. Used on my Audi A7 2019 model. The paint looks like the first day I got my car. Highly recommended, will definitely order more.
A***g –
Lasted very long for it within was
S***y –
I polished the rag and the body now so smooth smooth and hydrofob norms, but the bottles were enough. Already removing the atomizer paste wiped a decent amount on the rag and doter where there was not enough. On a small hatchback straight back to back
S***i –
Excellent repels water and dust, for how much is enough, we will look
I***n –
Excellent sales with good goods. Recommend %
T***a –
good goods, good store. Thank you
M***k –
100ml fits to one small car
T***i –
Working
A***t –
Very good, the body is like new. Today I went to the sink, after körcher holds, the surface is as polished
K***c –
je ne l ai pas essayé
D***V –
Fast delivery and + napkin nice
A***t –
I have bought it for the second time, it’s worth it
Customer –
I will check it when it warms up. Hope it works.
L***y –
I haven’t used the product as it just arrived it was securely packed
M***o –
The liquid added gloss. The surface has become smoother to the touch. Let’s see how long it will hold on and how effectively hydrophobicity will manifest itself.
A***r –
Goods compatible with your order thank you. Arrived in intact well protected against accidental uszkodze niem.
S***i –
Came as the description packaging excellent store excellent arrived today did not use it or try it I hope to be as in the video displayed