Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 Countries and Islands world wide. Nothing means more to us than bringing our customers value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our Warehouses shall be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS, Packages shipped from our EU warehouse are shipped via mail or Courier.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Max Shipping Time |
| United States |
7-20 Business days |
| Canada, Europe |
7-25 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. On some packages and depending how they are shipped, there may be no tracking available.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unopened and unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of huberly.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***n –
The texture of the notebook is very smooth, easy to wipe off when creating an error. Definitely accurate. Shipping fast then expected!
T***a –
I am in love with NewYes products. This notebook is convenient and practical. Extremely fast delivery.
F***a –
Very good product. The description gives 100%. Not taxed. Thank you!!
O***n –
Exactly what I needed for work. Good quality. The pages are soft. The pen is erased without leaving traces. I recommend this store.
O***o –
Do not replace rocket book fusion. But the price is five times lower. Quite well.
Customer –
Better than described! Lined pages in the front of the book, dot grid in the back. There is also planner-style pages at the front, making this such a useful item. Erases well.
L***s –
The best notebook.
Customer –
Cool notebook. In the app there is even a function of disposing the text, it’s straight Wow! It is a pity that the Russian does not recognize 🙁 I hope that it is possible and such a function will appear! Everything is perfectly washed, written. Writing such a pen is nice, resembles a Gole. The letter is pretty. Thank you for such goods!
A***v –
Delivered in 2 days to the door. Not used yet. packed in carton factory box and bubble bag. For now, everything is at 5.
F***L –
Very well not tried because it is to offer but conform to the description and the parcel arrived quickly
M***r –
Very well compliant description. Very well packed
V***t –
Tomsk came in 8 days. As normal, we will use-learn as a matter of fact, then.
Customer –
Two days delivery.
U***r –
Item arrived as described with no missing items. Ink really does disappear if using a hair dryer. Haven’t tested with water wipes yet. Ink does take time to dry which was clear in the description.
R***a –
Fast Delivery
A***z –
Perfecto
C***z –
Perfect attention from the store
E***a –
Was worth it! I recommend
P***z –
Very well, it is easily erased. Do not press much when writing or it is a bit marked. But in short, very good.
L***z –
An excellent article and as it appears on display, I recommend it