Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 Countries and Islands world wide. Nothing means more to us than bringing our customers value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our Warehouses shall be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS, Packages shipped from our EU warehouse are shipped via mail or Courier.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Max Shipping Time |
United States |
7-20 Business days |
Canada, Europe |
7-25 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. On some packages and depending how they are shipped, there may be no tracking available.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unopened and unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of huberly.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***c –
We love them!
R***n –
super
R***n –
Excellent quality. On the staff size l
R***v –
It’s okay.
V***a –
The harness is qualitatively made, came to moscow quickly, the size m on the frenchman 15 kg approached, well, almost back to back, a couple of centimeters is still in stock! Seller and i recommend the product!
Y***a –
I take it not the first time, as always, the excellent quality of the helmet. Withstands a large dog without problems, the rings are strong, the seams are good. Shipping fast, send store very fast. Definitely recommend the product and this store.
H***s –
Excellent product and very durable.
Customer –
The harness is just super. Approached the beagle with the volume of the chest 54
S***r –
Sedí perfektne rýchle adding odporúčam konečne dobrý postroj for Mopsa
D***r –
Great, nice product, good quality
S***s –
Easy Super! Top Quality! And ultra fast Delivery. Thank You.
F***s –
Harness of very good quality, adapted to the morphology.
F***z –
Fantastic quality and extra fast shipping. Just perfect thanks!
Customer –
Excellent quality
M***m –
hehe ladne
N***D –
Size S for a 4,5kg tulear cotton goes well. Item in accordance with the description and fast delivery. Thank You
K***o –
Excellent quality, already the second one i take
Customer –
Divine
E***a –
Parfait !
Y***I –
Everything is quality, thoughtful, sound. Definitely recommend!
I***a –
Good quality and strong. Nice color. Reflective sewing good for night walks. Very recommended.
C***z –
Perfect, it’s super cool and looks very good quality. I recommend 100%. He arrived in 10 days.
L***m –
Danke für schnell senden . Besten Dank . Freundlichen Grüßen
L***a –
Material very good and comfortable. Bought size M to my dog Bolt and it is almost 3 months and already will be using. Is a father blue heeler and mother mestiça of border Colie
V***y –
Nice harness
F***f –
Perfect harness! According to the photo, the size guide is very good… I have been using it for several months and it has not moved. Much less at home than “the original” and as well I recommend ++++ (I took size M for a breton spacer of 12kg)
N***o –
I get it all right, it looks good quality and my princess looks super good.
L***v –
looks great! hasn’t tried it on my dog yet. the orange is brighter and looks like a highlighted orange
E***a –
The harness is excellent: durable, easy to clean after walking, the size is adjustable easily. Delivery fast
Customer –
The harness is very good, it looks good quality and tough, I liked it very much. It took a week to arrive.
D***r –
extremely fast delivery, great product. me and my dog both very happy with it!
V***r –
je recommande. très bien pour les chiens. ne les blesse pas. tres confortable. reçu très rapidement !
N***a –
Great harness. On the chest girth of 60, zackzkley size L, there is a large stock, tightened to a maximum.
S***e –
Very happy with the delivery, happy to have received the harness for my Titi, suits him very well.
A***a –
This is an absolute joke – save your money and buy with a serious store. I paid extra for the quick delivery and I just wasted the money (I should have ordered with another seller, where the harness was cheaper and I’d wait just as long for my product to arrive). Of course there are some stories on sellers side that it is OK to treat customer like this because it’s of course not their fault the package didn’t arrive on time and that’s fine – I ask for refund for the cost of the 7-day delivery and I hear I can apply somewhere and get USD1 (one!!). Sorry, but it is ridiculous. I paid this seller and then I complain to them and not to god knows what other company they paid for service they didn’t do. That is on the sellers side to choose a good company. Apparently with this seller the risk is all on the buyers side. Harness is great not thanks to this seller.
H***a –
Very nice, I love
A***a –
Fast delivery to Kazakhstan, super!
D***v –
très bien
A***r –
Very good quality. It goes very well to my Bulldog, the measures indicated were pa0rfaites
I***y –
Excellent goods, top quality
A***v –
Great stuff. Qualitatively sewn, even stitches. Excellent sits on a dog. The tips of the helmet are turned and stitched qualitatively, stuck in special pockets.
E***i –
A
G***o –
Excelent
T***a –
Delivery 4 days to Ufa! Size M on Basenji og 55-ideal. Quality is fire. Very satisfied!
G***I –
Nickel size for my German spitz of 4.9kg
S***t –
Suspenders Super, kupiłam already second u same store, because dog grows. Recommend. Goods consistent with the size indicated on the side and description.
Customer –
Good quality
Y***r –
Hello, the order was sent promptly, the parcel received before the deadline. Responsible store definitely recommend.
L***e –
conforme a la photo
A***k –
Size xl the measurements given seem a little big but it goes very well to my dog dogue of Bordeaux of 9 months which must be between 35 and 40 kg
D***i –
Great store, contact and approach to customer-rewelacja. Highly recommend. Product quality-top shelf.
A***r –
Super fast delivery! Excellent quality!
D***o –
Bon produit you recommande
A***n –
It fits perfectly and is very solid
E***r –
Too small it would have taken a size above how to make it and have another thank you
M***e –
Great harness and with two positions for the string: chest and back!!!
N***s –
This is the second harness I purchased, first I purchased a size XS 4 years ago for my puppy. Now she’s grown and lately gained weight, she’s now nearly 5 kilos, size small is better than extra small. She’s a Yorkie Pomeranian mix
8***r –
Already not the first harness of this company and as always the quality is on top!
S***P –
According to his description. Perfectly suited to Yanka
E***r –
The product as the picture. A quality very above expectations, very happy with my purchase. Repeat no doubt!
J***s –
Very good harness, it is solid and fits the description. Buckles and fasteners are solid. I recommend
J***l –
Great product that is very well made, quick service and delivery, very happy
F***r –
Perfect 3 dogs, 3 truelove! I recommend.
N***g –
Very good product!
D***e –
Super nice quality many thanks I recommend very satisfied
S***n –
Very nice and solid item. Only thing is that the head of the dog has to go through and that’s very exciting in the beginning for the pup. My pup is 6.5 months old and weighs 11.2 kg, size M is the richt size.